This Privacy Policy describes & outlines how your personal information is collected, used and shared when you visit or make a purchase from  (the “Site”).

PERSONAL INFORMATION WE COLLECT

We collect information from you when using the site. This can be in the form of making a purchase, signing up to our newsletter or any other activity within the site which requires personal information. 

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, delivery address, payment information (including credit card numbers), email address and phone number.  We refer to this information as 'Order Information.'

When we talk about 'Personal Information' in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for delivery and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address). 

Any information collected in order to make a purchase or an attempted purchase will not be used for marketing purposes. Only when you have specifically signed up to our newsletter will your information be used for this purpose. Our newsletter is powered by MailChimp therefor your information (name, email address and any other information you wish to share) will also be shared with MailChimp in a secure way, only for the purpose of providing you with a newsletter. 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy. 

We use UK based fulfilment company Intermail Limited to process your order - you can find out more information here: http://www.intermail.co.uk.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  

DATA RETENTION

​When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

​We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

​For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at  or by writing to us at the following address:

271 London Road South, Lowestoft, Suffolk, NR33 0DS