Shipping charges apply at the company's discretion. Homewood & Rose currently only ship within the UK. Please get in touch for a bespoke shipping quote outside of the UK. Shipping costs cannot be refunded unless the item is delivered in a faulty condition.
Returns are only available within 14 days of the customer receiving their order, after this period unfortunately we cannot offer you a refund or exchange. The customer must notify Homewood & Rose of the return within 7 days of receiving their order, and has an additional 7 days to make the return back to us.
Notification of returns must be made via firstname.lastname@example.org and NOT via Instagram / Facebook.
Postage fees for returns are to be paid at the customers expense* and products must be unused and returned in the original packaging with labels attached to ensure they are fully protected on return. This is a requirement of our returns policy, if an order is returned to us in breach of this, the item(s) will be returned to you and a refund will not be issued.
We recommend using a tracked shipping service and retain proof of postage until we have confirmed receipt of the returned item(s). On receipt we will either issue a refund or exchange as requested.
*Postage will be covered by Homewood & Rose in the event an item(s) has arrived with you faulty / broken or incorrectly in which case, we ask for you to pay postage and retain proof of postage which we will refund back to you.
*Please Note: Earrings are non-refundable for hygiene purposes unless faulty. Gift Vouchers & Bespoke Items are also non refundable.*
In all cases apart from faulty or damaged goods, if a free shipping offer was available for the initial purchase we cannot ship the exchange for free as well. We will charge you for the full shipping price and will contact you about that to arrange payment.
FAULTY & DAMAGED RETURNS:
In the event your order has arrived damaged / faulty or incorrect, please report this to Homewood and Rose via email@example.com as soon as possible with photographs / video evidence of the broken / incorrect item(s). Please do NOT report faulty orders via Instagram / Facebook. Customers have 14 days to notify us of any faulty orders, after this period unfortunately we cannot offer you a refund or exchange.
Providing photographs / video evidence on initial contact will help to speed up the process of rectifying any issues. Once we have confirmed we are happy to accept the return, please arrange for the item to be returned to us and on further inspection a full refund of the item's cost and returns shipping will be made within 7 working days. If you wish to have your order replaced / would like an exchange please let us know of this so we can arrange for your replacement items to be prepared - stock depending.
To return your product, first email us with details of the return, we will then provide you with our return address information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable (unless the item is damaged, faulty or incorrect).
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
It is important that you return all parts of the item and all packaging, which must be intact and in re-saleable condition. Do not use the product packaging as the outer packaging and this will render it damaged and unsuitable for resale.
We always recommend you obtain proof of purchase and we do not take any responsibility for the item while it is in transit. We cannot guarantee that we will receive your returned item.
If you are shipping a high value item, you should consider using a trackable shipping service.
RECEIVING YOUR REFUND:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the full amount of the purchase price will be returned to your original payment method within 7 working days.