Online Shipping -
Shipping charges apply at the company's discretion. Homewood & Rose currently only ship within the UK. Please get in touch for a bespoke shipping quote outside of the UK. Shipping costs cannot be refunded unless the item is delivered in a faulty condition.
Home Delivery of Large Items -
Delivery is available for large furniture items within a 45 mile radius. This can be arranged with us before purchasing or you are welcome to arrange your own collection / courier. Delivery charges start from £20 up to a 20 mile radius and a further £1 per mile thereafter.
Please be aware if you arrange your own collection of an item, the item is fully your responsibility once it has left the premises and no refunds or discounts will be given if the item is damaged in transit.
In Store -
If you are not completely satisfied with your purchases we will happily exchange or refund any soft furnishings and accessories in a resell-able condition with your receipt within 14 days of purchase. Goods must be returned in the same condition they were sold, including all original packaging. The return of goods is the customer’s responsibility.
For the purchase of large furniture items (including occasional chairs, stools & Baa Stools) we are unable to accept returns on these items and are sold as seen in store. This is made aware to you at the time of purchase. All large furniture items are subject to slight imperfections and wear and tear due to the nature of the items, please bear this in mind when purchasing and make sure you have measured your room correctly for the piece. We are unable to accept returns on items if they do not fit your home after being purchased.
Online Returns -
Returns are only available within 14 days of the customer receiving the order. The customer has 7 days to make Homewood and Rose aware of the return and a further 7 to complete the return back to us.
Returns are paid by the customer however will be refunded in the event an item has arrived to you broken or faulty.
In the event your order has arrived broken / faulty, please report this to Homewood and Rose on firstname.lastname@example.org as soon as possible with photographs on the broken item(s), please arrange for the item to be returned to us and on further inspection a full refund of the item's cost and returns postage will be made within 3 - 5 working days.